General service terms
GENERAL SERVICE PROVISION TERMS OF THE GUEST HOUSE “ELENA”
These General Guest House Service Provision Terms (hereafter called the Terms) define the order and terms of services provided by the GUEST HOUSE “ELENA” (hereafter called the Guest House) located at 18 Baltijos Square, Palanga.
1. The services provided by the Guest House
2. The order of making and confirmation of a reservation
2.1 Service reservations shall be sent to the Guest House by e-mail or booking via Guest House website www.elena-palanga.lt;
2.2 Guests in their service reservation shall indicate the number of arriving guests, their names, surnames, the category (kind) of a requested room or rented premises, arrival and departure dates as well the mode of payment for the services;
2.3 Having received the reservation of the Guest House services by e-mail or via the Guest House website www.elena-palanga.lt, the Guest House shall present complete information to the Guest on the Guest House services requested to be reserved, indicating the advanced payment for the reserved Guest House services and the due date of the prepayment;
2.4 Standard prepayment is 30% of the booking amount unless the guest demands otherwise (prepay more than 30% of the booking amount)
2.5 On receipt of the prepayment for the reserved Guest House services, the Guest House shall confirm the reservation of the Guest House services by e-mail sending the Confirmation of Reservation form. The reservation of Guest House services can be guaranteed by a credit card, prepayment or an agreement with the Guest House.
3. Contracts for Guest House services
3.1 A contract for Guest House services is considered concluded since the guest makes a prepayment for the reserved Guest House services indicated by the Guest House and/or the Guest House confirms the reservation by sending the Confirmation of reservation form by email;
3.2 Any prior verbal agreement between parties comes into force only after a written confirmation;
3.3 Conclusion of the contract for the Guest House services cancels all previous agreements on the terms and order of the Guest House services and obliges the Parties to comply with the contract;
3.4 In the event of invalidation of one of the clauses of the Guest House Service Provision Contract, other clauses of the said contract shall be in force.
4. Order of reservation cancelling and penalties
4.1 For accommodation services to individual Guests:
4.1.1 In the event of the cancellation of the accommodation reservation or, if the Guest did not arrive on the indicated date and in the following 2 days, the Guest House is entitled to retain/retains the deposit (prepayment) as penalty for the breach of the contractual agreement. In the event if the Guest fails to arrive in 2 days after the day indicated in the Guest House service reservation, the Guest House is entitled to cancel/cancels the Guest’s reservation.
4.2 The Guest House is entitled to cancel the confirmed Guest accommodation and/or catering provision reservation in not less than 14 (fourteen) calendar days prior to the ordered fulfilment day without any penalty incurred;
4.3 If the Guest House cancels the confirmed Guest accommodation and/ or catering provision reservation in less than 14 (fourteen) calendar days prior to the ordered fulfilment day, it is obliged:
-to accommodate the Guests in another Guest House of similar or better conditions at a price not higher than stated in the Guest House service reservation;
-to transfer the to be accommodated Guests to another Guest House at the Guest House expenses if the Guests do not have their own transport,
-to provide the Guest one free phone call (of not more than 2 min. duration) if requested;
5. Responsibility and protection of the items
5.1 The order of the protection of the Guest’s items at the Guest House is regulated by Clause 6.865 of the Civil Code of the Republic of Lithuania
5.2 The Guest House Guests are liable for compensation for the damage to the Guest House incurred by the Guest or their guests invited to the Guest House;
6. Force majeure
6.1 The liabilities of the Parties for breach of the obligations under the Guest House service provision contract due to force majeure are regulated by Clause 6.212 of the Civil Code of the Republic of Lithuania.
7. Arrival and departure
7.1 The Guest House Guests can arrive at the Guest House from 14.00 hours on the day indicated in the reservation.
7.2 The Guests receive key/keys of the room/ rooms after check-in at the Reception.
7.3 On the departure day the Guest House Guests have to check out up to 12.00 hours.
7.4 If the Guest requests to depart after 12.00 hours he/she has to inform the Guest House Reception.
7.5 If the Guest departs later than 12.00 hours he/she has to inform the Guest House Reception orally.
7.6 If the Guest departs not later than till 18.00 p.m., he/she shall pay 50% of the agreed one day accommodation service price; if the Guest departs after 18.00p.m. he/she shall pay 100% of agreed one day accommodation service price;
7.7 If the number of Guests accommodated in the room is more than it is indicated in the confirmation of the Guest House reservation all extra Guests are extra charged according to the agreement between the Parties.
8. Prices and Payments
8.1 The Guest House prices and the payment order and terms are determined in the Guest House website www.elena-palanga.lt;
8.2 The Guest House services can be paid in cash, by credit card or a bank transfer;
8.3 If not agreed otherwise, the Guest House services shall be fully paid on the check-in.;
8.4 The reserved and confirmed services which were not used by the Guests shall not be compensated.
8.5 The amounts of deposits and deposit payment terms and order are indicated in the Guest House general service terms, individual agreements and offers and are presented in the deposit payment invoices issued by the Guest House;
8.6 The Guest House service price stated in the confirmation of the Guest House Service Provision Reservation can be changed only by a written agreement between the parties.
8.7 The Guest House Service price can be changed without a prior written notice only in cases when the change of the state tax rate or the tax payment order is changed according to the Law, the Government resolutions or other legislation acts.
9. Other terms
9.1 The Guest House is obliged to keep the Guest’s items found or behind for the period of 2 months after the Guest’s departure and shall not use the kept items during the whole storage period;
9.2 At the Guest’s requested the Guest’s items stored at the Guest House can be posted or otherwise delivered to him/her, if the Guest agrees to pay for the postal or other costs incurred to the Guest House by the item storage;
9.3 The Guest House Guests should properly use the Guest House items and equipment and immediately inform the Guest House about the noticed breakdown of the objects and refund the losses have they occurred due to the Guest’s fault;
9.4 All items in the rooms and other premises of the Guest House are the Guest House property, therefore, the Guests cannot take them while leaving the Guest House, except the single use hygiene means;
9.5 From 23.00 till 7.00 the Guests are requested not to make noise at the Guest House or Guest House premises, i.e. not to play loud music and play musical instruments, sing and dance loudly, whistle or otherwise misbehave). If the Guest/ Guests does not comply with this prohibition and thus disturb the peace and other Guest House Guests or the staff he/ she shall be liable for the actions in compliance with the Law.
9.6 If the Guest House Guest/Guests intends to bring a pet to the Guest House, he/ they have to arrange this in advance and inform the Guest House while placing the order. The Guest Houses charges an additional fee for every pet brought by the Guest; the master of the pet is responsible for the pet staying at the Guest House and is liable for all the damage to the Guest House made by the pet.
The Guest House Guest shall have the right to object to the Guest House handling his/her personal information and data by expressing his/her objection in the Guest House Guest’s Registration Card’. The objection to the Guest House handling the presented Guest’s personal information and data shall not have any legal effect and shall not be the basis to refuse to provide the Guest House services to the Guest.
The Guest House takes precautions to ensure the safety of the collection, transfer, management and keeping of Guest’s/ Guests’ personal information and data, however it assumes no liability for incorrect or inaccurate information and data provided by the Guest House Guest/Guests and the consequences of usage of such information and data or direct or indirect harm caused to the quest by such information. During the Check-in to the Guest House, the Guest fills out a Guest House Guest’s Registration Card’ and indicates his/her name, surname, address, the name and number of a personal identity document, arrival and departure dates, payment mode and other data needed to the establishment and signs.
During the Check-in, the Guest House may require the Guest to present a personal identification document:
– To make sure the Guest seeking to get the Guest House services has presented the correct and complete personal information and data in the Guest House Guest’s Registration card’ and to ensure the correctness of the presented information and data;
-To check the identity of the holder of the payment means, the validity and legality of the payment and other related transactions.
The Guest House collects, handles and keeps the data and information presented by the Guest in compliance with the Law of Personal Data Protection of the Republic of Lithuania and other legal acts, regulating the order of the personal data collection, management and keeping.